International Calling

An international call is a call to a number dialed outside of your country.

Dialing International Numbers

To make calls to another country, lift the handset to receive a dial tone and enter your "Outbound Dial Digit" followed by 011, which is the international access code, and then the "country code" followed by the local number. In addition to country codes, some countries also have city codes that you dial after the country code but before the local number.

  • Note: Beginning March 13, 2015, all new users added to the ShoreTel Sky phone system are restricted from dialing international phone numbers by default. This does not affect existing users added prior to this date. To enable international dialing, an Authorized Contact can create a Support Case to communicate the necessary information to ShoreTel Sky Support. Just provide the name and phone number of the user who needs to be enabled to dial international phone numbers.

International Calling Rates

You can view and download our current international calling rates document.

FAQ

Q: When I dial an international number, it is not connecting.
A: International numbers can take up to 3 seconds to connect. If you are experiencing a delay longer than 3 seconds, please contact ShoreTel Sky Support with the number you dialed, the time of the call, and the extension you dialed from.

Q: When I dial an international number, I am hearing a ring different from what I hear when I dial other numbers.
A: If you dial an international number, you will hear a distinct ring that differs from the sound you hear when you dial within your own country.

Q: When I dial an international number, I am getting the error message "Call cannot be completed as dialed."
A: Your company may have restrictions on international dialing. To enable international dialing, an Authorized Contact can create a Support Case to communicate the necessary information to ShoreTel Sky Support.

Q: How do I block International Dialing?
A: If you are an Authorized Contact, you can create a Support Case to communicate a request to ShoreTel Sky Support to block or restrict the ability of users within your company to dial international phone numbers.

Q: What am I charged for placing international calls?
A: Click the link in the International Calling Rates section above to view the current rates.

Related Topics

Resolve Issues via Support Cases
Supported Phones
ShoreTel Sky Support
ShoreTel Sky Portal
Authorized Contacts
Outbound Dial Digit

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